STORE MANAGER (F/M/D)

EMPLOYMENT TYPE: FULL-TIME (40H/WEEK)
LOCATION: COLOGNE

DEPARTMENT: RETAIL

Since its founding by Frederick the Great 260 years ago, the Royal Porcelain Manufactory Berlin has stood for handcrafted luxury, style-defining design and enduring values. In the tradition of the best European craftsmanship, our factory in Berlin's Tiergarten has been producing exclusive porcelain with a timeless aesthetic since 1763. These porcelain pieces have been included in international design collections and are sought after all over the world.

For our continued growth, we are looking for employees who identify with our corporate philosophy, enjoy working in a team and want to help shape and use creative freedom responsibly. If you are also enthusiastic about culture and design, we look forward to receiving your application as a sales consultant.

Since its founding by Frederick the Great 260 years ago, the Royal Porcelain Manufactory Berlin has stood for handcrafted luxury, style-defining design and enduring values. In the tradition of the best European craftsmanship, our factory in Berlin's Tiergarten has been producing exclusive porcelain with a timeless aesthetic since 1763. These porcelain pieces have been included in international design collections and are sought after all over the world.

For our continued growth, we are looking for employees who identify with our corporate philosophy, enjoy working in a team and want to help shape and use creative freedom responsibly. If you are also enthusiastic about culture and design, we look forward to receiving your application as a sales consultant.

WHAT TO EXPECT

• An innovative environment at the continuously expanding company KPM Berlin with diverse perspectives
• Attractive products that inspire end customers, cooperation partners and ourselves every day
• Exciting insights into the best European craftsmanship
• Fast decision-making processes through flat hierarchies and an open working atmosphere
• Flexible working hours
• Very good transport connections
• Intensive training including welcome package and KPM Retail Induction Day
• Regular, exclusive product sales
• Attractive discounts on the company's products and services
• KPM employee incentives
• Get to know other KPM Retail locations
• company pension scheme
• Bonus for employees recruiting employees
• Deployment on Christmas Eve and New Year's Eve as working time credit

WHAT TO EXPECT

• • • • An innovative environment at the continuously expanding company KPM Berlin with diverse perspectives
      • Attractive products that inspire end customers, cooperation partners and ourselves every day
      • Exciting insights into the best European craftsmanship
      • Fast decision-making processes through flat hierarchies and an open working atmosphere
      • Flexible working hours
      • Very good transport connections
      • Intensive training including welcome package and KPM Retail Induction Day
      • Regular, exclusive product sales
      • Attractive discounts on the company's products and services
      • KPM employee incentives
      • Get to know other KPM Retail locations
      • company pension scheme
      • Bonus for employees recruiting employees
      • Deployment on Christmas Eve and New Year's Eve as working time credit

THE TASKS INCLUDE IN PARTICULAR

• Full KPI responsibility; analysis and implementation & control of the development of sales & KPIs / budget planning
• Identification and development of additional sales opportunities for KPM, including B2B
• Customer-oriented consulting and sales to B2C and B2B customers;
• building and maintaining long-term customer relationships
• Personnel planning regarding sales & current requirements and recruiting new team members in cooperation with HQ
• Leadership, motivation and delegation of tasks and coaching of employees
• Ensuring the quality and performance of store employees' advice
• Responsibility for an appealing KPM store presentation through sales-oriented presentation of our exclusive KPM porcelain in accordance with the corporate identity and the standards of our visual merchandising concept
• Responsibility for planning, organizing and implementing sales-related initiatives including retail marketing activities at the POS (local promotion/events & incentives/collaboration with premium/luxury retailers) including customer acquisition (CRM)
• Responsibility for goods disposition in terms of quality and quantity as well as inventory
• Processing of complaints, exchanges;
• Responsibility for cash accounting, preparation of invoices and credit notes
• Application of the Microsoft Dynamics NAV inventory management system and routine with MS Office programs
• Regular participation in central retail conferences and trainings

THE TASKS INCLUDE IN PARTICULAR

• Full KPI responsibility; analysis and implementation & control of the development of sales & KPIs / budget planning
• Identification and development of additional sales opportunities for KPM, including B2B
• Customer-oriented consulting and sales to B2C and B2B customers;
• building and maintaining long-term customer relationships
• Personnel planning regarding sales & current requirements and recruiting new team members in cooperation with HQ
• Leadership, motivation and delegation of tasks and coaching of employees
• Ensuring the quality and performance of store employees' advice
• Responsibility for an appealing KPM store presentation through sales-oriented presentation of our exclusive KPM porcelain in accordance with the corporate identity and the standards of our visual merchandising concept
• Responsibility for planning, organizing and implementing sales-related initiatives including retail marketing activities at the POS (local promotion/events & incentives/collaboration with premium/luxury retailers) including customer acquisition (CRM)
• Responsibility for goods disposition in terms of quality and quantity as well as inventory
• Processing of complaints, exchanges;
• Responsibility for cash accounting, preparation of invoices and credit notes
• Application of the Microsoft Dynamics NAV inventory management system and routine with MS Office programs
• Regular participation in central retail conferences and trainings

THE FOLLOWING QUALITIES DISTINGUISH YOU

• Extensive experience with sophisticated customer service in retail, desirable in a luxury / premium industry such as fashion, design / interior consulting and / or products requiring explanation
• Experience and competence in leading a team
• For you, leading and selling is not a job, but a passion from which you draw motivation and satisfaction
• Location-specific knowledge, ideally with previous customer contact and network
• Very strong analytical skills and solution-oriented thinking and action
• Entrepreneurial spirit, open-mindedness, goal- and customer-oriented communication, pleasant and elegant appearance
• Excellent language skills in German and English, both written and spoken
• IT skills: word, excel, powerpoint, outlook

INTERESTED?

Then we look forward to receiving your complete online application in PDF format up to 5 MB including your salary expectations and earliest possible start date. Please send us your application documents to: jobs@kpm-berlin.com

THE FOLLOWING QUALITIES DISTINGUISH YOU

• Extensive experience with sophisticated customer service in retail, desirable in a luxury / premium industry such as fashion, design / interior consulting and / or products requiring explanation
• Experience and competence in leading a team
• For you, leading and selling is not a job, but a passion from which you draw motivation and satisfaction
• Location-specific knowledge, ideally with previous customer contact and network
• Very strong analytical skills and solution-oriented thinking and action
• Entrepreneurial spirit, open-mindedness, goal- and customer-oriented communication, pleasant and elegant appearance
• Excellent language skills in German and English, both written and spoken
• IT skills: word, excel, powerpoint, outlook